Service Manager

Mankato, MN

Full Time

Manager/Supervisor

The Service Manager is responsible for maximizing the efficiency, revenue, and productivity of the Service Department and achieving the highest levels of customer satisfaction. This position also collaborates with colleagues in other departments to improve the overall performance and profitability of the business.
Essential functions:

Take ownership of the customer’s experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer
Ensure customers receive prompt, courteous, and effective service
Respond promptly to customer needs and mange difficult customer situations while preserving personal effectiveness and credibility
Manage shop work load, schedule appointments, and maintain an organized schedule with all Service Technicians
Mentor Service Technicians and monitor the repairs they do
Process work orders from start to finish, in line with Company policies and procedures
Maintain good working records for the Service Technician’s time, parts, supplies, and outside purchases for repairs.
Review weekly parts and labor sales numbers and goals
Process warranty repairs with the manufacturer
Prepare and finalize invoice transactions with customers, including receiving payment
Generate estimates, when needed

knowledge, education and/or experience:

Requires a high school diploma or general education diploma (GED)
Preferred five years of practical service management experience
Associate’s degree or Bachelor’s degree preferred

skills:

Written and verbal communication skills
Microsoft Office skills
Exceptional customer service skills

abilities:

Apply good judgment in recognizing scope of authority
Must be able to multi-task
Ability to maintain an orderly and clean shop
Must be able to build a team and promote a teamwork environment

BENEFITS OFFERED:

Health Insurance
Dental Insurance
Vision Insurance
Long Term Disability Insurance
Company Paid Life Insurance
Company Paid Short Term Disability Insurance
HSA With Company Matching
401(k) With Company Contribution
Holiday Pay
Paid Time Off

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Service Manager

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