Service Writer / Service Advisor

Location: Rochester, MN
Job Type: Full-Time

Be the Connection Between Customers and Technicians

Sanco Equipment is looking for a highly organized, customer-focused Service Writer to join our growing team. This role is at the center of the customer service experience, helping customers get their equipment repaired quickly, accurately, and professionally.

As a Service Writer, you'll serve as the primary point of contact between customers, technicians, and the parts department. You'll coordinate repairs, communicate timelines, manage work orders, and ensure every customer receives exceptional service from check-in to completion.

If you enjoy solving problems, building relationships, and working in a fast-paced environment where no two days are the same, we'd love to meet you.

What You'll Do

Customer Service & Communication

• Greet customers and gather detailed information regarding equipment concerns
• Create and manage repair orders from intake through invoicing
• Communicate estimates, repair recommendations, approvals, and timelines
• Provide proactive updates throughout the repair process
• Schedule service appointments and coordinate equipment intake
• Deliver an outstanding customer experience at every interaction

Service Coordination

• Work closely with technicians to prioritize repairs and maintain workflow
• Monitor repair progress and communicate delays or changes
• Coordinate with the Parts Department to ensure parts availability
• Assist with warranty documentation and manufacturer requirements
• Review completed repair orders for accuracy before invoicing
• Ensure repair information is documented clearly and accurately

Team Collaboration

• Partner with sales, rental, parts, and service personnel to support customer needs
• Help coordinate equipment setup, inspections, and service-related administration
• Support preventative maintenance programs and service initiatives
• Contribute to a positive, team-oriented work environment

What We're Looking For

Preferred Qualifications

• Experience in customer service, service advising, equipment, automotive, agricultural, or related industries
• Strong communication and relationship-building skills
• Mechanical aptitude and understanding of equipment repair processes preferred
• Experience with service management, ERP, or dealership software systems preferred
• Strong organizational and multitasking abilities
• Attention to detail and commitment to accuracy

You Will Be Successful If You:

• Enjoy helping customers and solving problems
• Thrive in a fast-paced environment
• Can effectively manage multiple priorities at once
• Communicate clearly and professionally
• Take ownership of customer concerns until they are resolved
• Work well with both customers and technicians

Competitive Benefits Package

• $3,000 sign on bonus!  
• Clothing, Boot and Safety eyewear allowance
• Competitive pay
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Paid holidays
• Manufacturer training and professional development opportunities
• Career advancement opportunities within a growing company

Work-Life Balance

• Monday through Friday schedule
• No weekends
• Team-oriented work environment
• Stable and growing company with multiple locations

More Than a Desk Job

This role provides the opportunity to work closely with customers, equipment, technicians, and dealership operations while building valuable skills in customer service, service management, and equipment support.

About Sanco Equipment

Sanco Equipment provides equipment sales, rentals, parts, and service throughout Minnesota and Iowa. We proudly support contractors, municipalities, agricultural operations, landscapers, and industrial customers with industry-leading equipment and customer service.

If you're looking for a career where your mechanical knowledge, customer service skills, and attention to detail can make a real impact, we'd love to hear from you.