Service Technician

summary:

The Service Technician will need to diagnose, adjust, repair, or overhaul compact and agricultural equipment.

Essential functions:

To perform this job successfully, an individual must be able to perform each essential duty listed below satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Troubleshoot, maintain, and repair compact and agricultural equipment
2. Diagnose, repair, adjust, and modify components
3. Interface positively with Service Writers, leadership team, the parts department, vendors, and customers
4. Keep paperwork updated and submitted upon completion
5. Meet certification requirements
6. Meet and maintain efficiency labor goals

company-wide expectations:

1. Remain drug and alcohol free while on Company premises and within the scope of duty
2. Understand and comply with all Sanco Enterprises policies and procedures
3. Observe safety and security policies and procedures and use equipment and materials accordingly
4. Duties may be added, deleted, or modified at any time, at the discretion of management, via written, verbal, formal, or informal means
5. Work in a constant state of alertness and safe manner

core competencies:

The strategic skills listed below are needed to perform the job satisfactorily.

1. Problem Solving – identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains necessary communication
2. Interpersonal Skills – maintains open communication with fellow employees, supervision, and management, remains open to others’ ideas and exhibits willingness to try new things
3. Planning/Organizing – prioritizes and plan work activities and uses time efficiently
4. Quality Control – demonstrates accuracy and thoroughness and monitors own work to ensure quality
5. Adaptability – adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays, or unexpected events
6. Dependability – consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance
7. Professionalism – maintains a professional appearance and attitude at all times

knowledge, education and/or experience:

1. Requires a high school diploma or general education diploma (GED)
2. Technical degree or certification is a plus

skills:

1. Written and verbal communication skills
2. MS Outlook skills
3. Diagnostic tools skills
4. On-line parts catalog experience

abilities:

1. Work with diagnostic computers for troubleshooting and repairs
2. Use computers for web-based training and work order system
3. Work independently in a field service environment while displaying a professional confident relationship with the customer
4. Exhibit a strong mechanical aptitude
5. Possess a clean driving record

working conditions:

1. Exposure to varying weather-related temperatures (both inside and outside)
2. Moderate exposure to moving objects and mechanical parts
3. Moderate exposure to chemicals and fumes
4. Moderate noise level